Mortgage-Assist.com ("we," "us," "our") operates as a homeowner assistance referral service. This Privacy Policy describes how we collect, use, share, and protect information that you provide when you visit or use our website at www.mortgage-assist.com (the "Site").
By using the Site or submitting any form, you consent to the data practices described in this Policy. If you do not agree, please do not use the Site.
This Policy applies to information collected through the Site only. It does not apply to information collected offline or through any other channels. It also does not govern the practices of our Partners — licensed professionals who may receive your referral — who have their own privacy policies.
We connect homeowners with mortgage assistance professionals. Our role is to receive your information and pass it to licensed mortgage assistance professionals who may be able to help you. We are not a lender, servicer, law firm, or government agency. Understanding this is key to understanding how your data flows.
When you complete a form on the Site, you voluntarily provide personal and property information, which may include:
| Category | Examples | Why We Collect It |
|---|---|---|
| Identity | First name, last name | So a specialist can address you personally |
| Contact | Email address, phone number | So our Partners can reach you regarding your inquiry |
| Property | Street address, city, state, ZIP code, property type | To match you with specialists familiar with your area and property situation |
| Mortgage Information | Servicer / lender name, delinquency or foreclosure status, monthly payment amount, and current interest rate (or not sure) | To assess which assistance options may apply to your loan |
| Hardship | Reason for difficulty (job loss, medical, etc.) | To help specialists understand your circumstances |
| Assistance Interests | Type of mortgage assistance or option you are interested in exploring, such as mortgage assistance/grants, payment deferral, loan modification, home equity loan/HELOC, foreclosure assistance, or mortgage forbearance | To route your inquiry to the most relevant assistance professional |
Providing complete and accurate information helps us connect you with the most appropriate professional. You are not required to complete every field, but incomplete information may limit the quality of the match.
When you visit the Site, our servers and analytics tools may automatically collect certain technical information, including:
This information is collected using cookies and similar tracking technologies and is used to operate, maintain, and improve the Site. See Section 5 for more details on cookies.
We may receive information about you from third-party sources such as advertising networks, analytics providers, and marketing platforms. This may include demographic data or information about your interests, used to help us reach homeowners who may benefit from our services.
We use the information we collect for the following purposes:
We do not use your personal information to make automated individual decisions (including profiling) that produce legal or similarly significant effects.
Beyond referral Partners, we may share your information with:
We use cookies and similar tracking technologies (pixels, web beacons, local storage) to operate and improve the Site. Cookies are small text files placed on your device that help us recognize you and remember preferences.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Required for the Site to function (e.g. form session state, security tokens) | Session |
| Analytics | Understand how visitors use the Site (page views, traffic sources, bounce rate) | Up to 2 years |
| Marketing | Track conversions and deliver relevant ads on third-party platforms | Up to 90 days |
| Preferences | Remember your settings and inputs for a better experience | Up to 1 year |
We may use Google Analytics or similar tools to analyze Site traffic. These tools use cookies and may transmit data to servers in other countries. Google's privacy practices are governed by their own privacy policy.
Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies or to alert you when cookies are being sent. However, disabling cookies may affect the functionality of parts of the Site.
To opt out of Google Analytics tracking, you may install the Google Analytics Opt-out Browser Add-on.
We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
In general:
If you request deletion of your data (see Section 7), we will delete or anonymize your personal information within 30 days of verifying your request, except where retention is required by law or legitimate business necessity.
Depending on your state of residence, you may have the following rights regarding your personal information. We honor these rights regardless of where you are located in the United States. We honor applicable privacy rights under federal and state laws, including where required by the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), and other applicable U.S. privacy laws.
Request to know what personal information we hold about you, where it came from, and how it is used.
Request deletion of personal information we hold about you, subject to certain legal exceptions.
Request correction of inaccurate personal information we hold about you.
Request a copy of your personal information in a structured, commonly used format.
Opt out of the sale or sharing of your personal information, and opt out of marketing communications.
Exercise your privacy rights without receiving discriminatory treatment or denial of services.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to limit the use of sensitive personal information and to opt out of cross-context behavioral advertising. To exercise these rights, contact us at support@mortgage-assist.com.
To submit a privacy request, email us at support@mortgage-assist.com with the subject line "Privacy Request" and include your full name, email address, and the nature of your request. We will verify your identity and respond within 30 days.
The Site is intended for adults 18 years of age and older. We do not knowingly collect personal information from individuals under the age of 18. This Site is not directed to children, and we do not market our services to minors.
If we become aware that we have inadvertently collected personal information from a child under 18, we will promptly delete that information. If you believe a minor has submitted information to this Site, please contact us immediately at support@mortgage-assist.com.
We implement reasonable and appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. These measures include:
You also play a role in security. Do not share your form confirmation number or any login credentials with anyone. If you believe your information has been compromised, contact us immediately.
The Site may contain links to third-party websites, resources, and government agencies (such as HUD.gov, CFPB.gov, or your state's housing authority). These links are provided for your convenience and information only.
We have no control over the content, privacy practices, or data handling of third-party sites. When you click a link to a third-party site, you leave our Site and are subject to that site's privacy policy. We encourage you to review the privacy policy of any site you visit.
Linking to a third-party site does not imply our endorsement of that site or its content.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page.
For significant changes, we may also provide notice via a banner on the Site or by email (if you have provided one). Your continued use of the Site after any changes constitutes your acceptance of the updated Policy.
We encourage you to review this page periodically to stay informed about how we protect your information.
We request only the information reasonably necessary to evaluate your inquiry. Please do not submit Social Security numbers, bank account information, credit card numbers, or other highly sensitive personal information through our forms unless specifically requested through a secure process.
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:
We take your privacy seriously and will work to address your concerns promptly and in accordance with applicable law.